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County Departments Accessibility While COVID-19 is Active

San Bernardino County is committed to working with federal, state and local health officials to monitor the quickly evolving situation of COVID-19, while exercising caution and taking protective steps to continue to provide essential services to the community.

Practices to Protect the Health of Employees and Customers

County departments are adopting and modifying practices to protect the health of employees and customers. Listed are some of the precautionary measures and alternative service delivery methods currently in place:

  • Enforcing social distancing
  • Utilizing mail drop boxes
  • Utilizing technology (e.g., phone, Skype, FaceTime, Telehealth)
    as an alternative to face-to-face appointments

During this rapidly evolving and challenging time, the County remains focused on our community’s well-being and will use every available resource to ensure county residents are served.

List of County Departments

Assessor-Recorder-County Clerk

The Assessor-Recorder-County Clerk offices are open to the public by appointment only. We are joining other government agencies in controlling the number of individuals entering our offices in an effort to protect the public and slow the spread of the COVID-19 virus. Most Assessor-Recorder-Clerk services remain available by mail, email, and phone.  If you have questions or need to schedule an appointment, you can reach us at (877) 885-7654.

We are working closely with the Department of Public Health and other state and local agencies and experts to monitor COVID-19.

Visit Assessor-Recorder-County Clerk

Aging & Adult Services

Aging women holding cane

Effective March 20, 2020, Aging and Adult Services (DAAS) lobbies are closed to the public until further notice. Staff will be on site and services will continue to be provided to the public. DAAS is making every effort to assist residents in accessing services and information during this difficult time.

  • DAAS Senior Information and Assistance: (909) 891-3810 – Sun.-Sat., 7 a.m. to 7 p.m.
  • COVID-19 Public Information Line: (909) 387-3911 – Mon.-Fri., 9 a.m. to 5 p.m.
  • United Way 211: 211 – 24 hours/day

Visit Aging & Adult Services

Arrowhead Regional Medical Center

arrowhead regional medical center building

Arrowhead Regional Medical Center (ARMC) is working 24/7 with other County, State and Federal agencies to ensure the health and safety of ARMC’s staff, patients and families. As a teaching and research hospital, ARMC is committed to working diligently to combat the spread of COVID-19 and to treat all patients who seek our services.

ARMC regularly treats individuals with complex illnesses and infectious diseases. We are ready and able to maintain our high standards and high quality of health care to our diverse community during this time.

Visit Arrowhead Regional Medical Center

Behavioral Health

Women consulting a professional

Behavioral Health continues to provide services and resources to our clients and those in crisis. For general behavioral health information and referrals call (888) 743-1478 or visit our website.

Visit Behavioral Health

Board of Supervisors

Board of Supervisors Logo

The Board of Supervisors meeting will be conducted pursuant to the provisions of the Governor’s Executive Order N-29-20 dated March 17, 2020, which suspends certain requirements of the Ralph M. Brown Act.

Detailed information regarding public participation for the Board of Supervisors meeting

Submit a public comment – Clerk of the Board

Children’s Network

Adult and child bumping fists

Children’s Network is temporarily closed to the public. If you need assistance, please call our main information line: (909) 383-9677

Children and Family Services

Family hugging

Children and Family Services lobbies are temporarily closed to the public and are available by appointment only. Please call your social worker or the regional office for more information. Regional phone numbers can be found on our website.

Visit Children and Family Services

Child Support Services

Adult and child making heart symbol with hands

Due to the COVID-19 situation, all Child Support locations will be closed to the public until further notice. For help with your case or general child support questions, please access our website.

Visit Child Support Services

Economic Development

handshake

To protect the health and safety of the public and employees, the Economic Development Office is currently closed to the public until further notice. However, we will continue to provide business services via phone and email. You may also call our general office line at (909) 387-4460 or email us at info@selectsbcounty.com

Visit Economic Development – Covid-19 page

Human Resources

diverse set of people standing

OUR LOBBY IS CURRENTLY CLOSED

In the meantime, we are available via the following…

Employment – (909) 387-8304 | employment@hr.sbcounty.gov | www.sbcounty.gov/jobs

Employee Benefits and Services – (909) 387-5787 | ebsd@hr.sbcounty.gov | www.sbcounty.gov/benefits

Employee Relations – (909) 387-5570 | EmployeeRelations@hr.sbcounty.gov | www.sbcounty.gov/hr

EMACS – (909) 387-5541 | EMACSHR@hr.sbcounty.gov | cms.sbcounty.gov/emacs/Home.aspx

Administrative Services – (909) 387-9679 | AccountsPayable@hr.sbcounty.gov

Submit paperwork via email/mail | Submit payments via mail 157 W. 5th Street, San Bernardino CA 92415

Visit Human Resources

Land Use Services

road tool

COVID-19 Emergency Status: we are still open for business!

To our valued customers: Although the offices of Land Use Services are closed to the public during this public health emergency, we are doing everything in our power to maintain our normal operations. We are still accepting land use and development permit applications. We are still reviewing plans, issuing permits and performing inspection services. We are still investigating complaints of potential code violations. We have implemented the following changes to protect your health and ours:

Customer Service:

We will not be meeting people at our counters or by appointment. Our customer service will rely heavily on e-mail phone and on-line communication. Our contact information is below. 

Applications

All applications should be submitted through EZ on-line permits (EZOP). Rare exceptions will require approval to submit by e-mail or US mail.  EZOP Portal link

We will assist you with EZOP and with general questions by phone or e-mail. Please use the customer service e-mail below. 

Inspection Services

We will not perform inspections inside an occupied dwelling, but don’t let that deter your project. We can conduct a virtual inspection using video from a smart phone or tablet. In some cases, we may accept a contractor’s certification, or we may delay the final inspection.

For other inspections, please respect social distancing requirements. Allow the inspector to work alone. If we need anything or have any questions, we will let you know.

Code Enforcement

We continue to receive and investigate code violation complaints. Please understand that we do so from a safe distance. Regarding short-term rentals (STRs):  Code Enforcement staff will investigation complaints of owners continuing to rent STR units in violation of the stay-at-home order related to COVID-19. Our enforcement actions may result in suspension or revocation of an STR permit, but we will not force people to vacate the property. Short Term Rental press release.

Library

women in library

The San Bernardino County Library is temporarily closing all 32 branches until further notice for the health and safety of our library customers.

Visit Library

Public Defender

lawyer speaking to jury

The Court is closed for non-emergency matters from March 17 through April 30.

Visit Public Defender

Public Health

Public Health Symbol

For your safety and the safety of our staff during the COVID-19 crisis, all Department of Public Health (DPH) customer service lobbies are temporarily closed to the public until further notice. DPH continues to work in partnership to protect health, wellness, safety and quality of life in our county, especially during these unprecedented times.  

  • DPH General Line: (800) 782-4264

Visit Public Health

Preschool Services

Kinds in class raising hands,

To comply with the County’s Acting Health Officer’s order, Preschool Services is cancelling all classes until further notice. If you would like to continue to receive the meals/snacks your child would normally have during a regular school day, please contact your site to arrange a pick up time.

Visit Preschool Services

Regional Parks

yucaipa park

ALL REGIONAL PARKS ARE CLOSED Until at least April 3. We Apologize for any inconvenience. “We have a responsibility to do everything we can to limit the spread of the virus while still providing access to the County Services people need,” said Board of Supervisors Chairman Curt Hagman.

Visit Regional Parks

Transitional Assistance

Hands holding heart

For your safety and the safety of our employees, all Transitional Assistance customer service lobbies are temporarily closed to the public due to the federally declared emergency until further notice. View our closure poster to find out how you can get access to services.

Visit Public Health

Veterans Affairs

Soldier meeting with a medical professional

County Veterans Affairs is temporarily closed to the public. Phone interviews with a Veteran Service Officer (VSO) are offered as an option to in-person visits. VSOs are available Monday through Friday, 8 a.m. to 4 p.m.

  • Hesperia area: (760) 995-8010
  • Rancho Cucamonga area: (909) 948-6470
  • San Bernardino area: (909) 382-3290
  • Toll free: (866) 472-8387

Workforce Development

people at desks

In response to the COVID-19 pandemic, the San Bernardino County Workforce Development Board (WDB) is instituting proactive measures to protect the health and safety of its employees, job seekers, and the businesses it serves.

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